Call us to get that perfect look | 9871762729

FAQs

How does Stage 3 work?

We’re a fashion-obsessed team. Our merchandizers and stylists attend Fashion Weeks, follow Bollywood stars and style icons, and scour fashion blogs to ensure that we only purchase the most stylish and beautiful outfits & jewellery. Our in-house stylists curate looks to allow you to book an entire outfit and take the stress out of dressing. Just choose the look of your dreams, and we’ll deliver it 2 days before your occasion. We’ll even pick it up from you when you are done.


How we care for your occasion?

Fit - We want our outfits to fit you well so we tailor it to the measurements you share with us.

Cleaning - Our outfits will always be as good as new. Each outfit is dry cleaned using the most modern eco-friendly techniques in the business. It is then steam pressed and finished by a QC team that has worked for years with top fashion designers. You will love the way we take care of our garments, we promise!

Styling - Have any questions about whether a look will suit or fit you? Or just want to talk to someone about your special occasion? Our in-house stylists are just a phone call away. Call us on 09871762729 or email us at care@stage3.co


Who we are?

We are a close knit bunch of top fashion designers, serial entrepreneurs and merchandise gurus who are obsessed with curating the best fashion looks for the season and changing the way fashion is experienced in India. We are determined to make you look your best for all your special occasions.

How do I pick the right size?

We know that each woman is unique. So rather than offering standard sizes such as small, medium and large, we will alter the garments to fit you.

Go to the “give us your measurements” section on each product page, and input your body measurements. If you can’t find your measurements listed, give us a call and we will advise you. We also have a “how to measure yourself” video to help you measure yourself accurately.

Need advice on sizing or simply want to consult a stylist? Call us at 0987162729 or write to us at care@stage3.co to address any query on measurements or sizes.


What if I don’t like the fit of the garment when it is delivered?

You can try on the look once it has been delivered to you. If you are not happy with the fit, call us on 0987162729 or write to us at care@stage3.co and we will have it collected. We will issue you a Stage3 Credit Voucher of the rental amount and the security deposit will be refunded to your bank account within 3-5 working days.


Can I talk to someone regarding my size?

Definitely! Our in-house stylists are super friendly and always willing to help. They’re industry experts and love playing dress up. Call them on 0987162729 and let them help you look fabulous.

What does ‘Occasion date‘ mean?

The occasion date refers to the date you want the look for. At Stage 3 you can reserve an outfit as much as 90 days in advance.


How long can I keep a look?

You have the option to reserve a look for 3 or 7 days. We will deliver it to you on the first day and pick it up on the last.

A 3-day rental means that the look will arrive 2 days before your occasion, you wear it on the day of the occasion and we pick it up the day after.

A 7-day rental is great for when you are travelling or need flexibility on when you want to wear the piece. In the case of a 7-day rental, we deliver the outfit 2 days before the occasion, you can wear it on any of the 3 days thereafter, and we will pick it up on the 7th day.


What happens if I want to extend my rental period?

If you happen to love the look so much that you want to extend your rental period then give us a call on 0987162729 or drop us an email on care@stage3.co. Our looks are usually pre-booked for other clients, but we will do our best to accommodate you.


How do I make a payment?

You can pay using a credit card, debit card or net banking. Please note that we will charge you at the time of placing the order, not on delivery.


Where do you deliver to?

We are slowly expanding across India. At the moment we only deliver to Delhi NCR, Mumbai, Chandigarh and Ludhiana. If we don’t deliver to your city, don’t fret – we will get there soon. If your request is urgent, give us a call on 0987162729 or write to us at style@stage3.co and we will do our best to accommodate you.


When will it be delivered?

Stress causes wrinkles, and we wouldn't want that for you. So we will deliver your order 2 days before the date of your occasion so you don’t need to stress. Our delivery timings are between 10 am-8 pm. A member of our team will call you one day before to confirm your availability and to make sure it is delivered on time and looking perfect.


What happens if I am not at home when you deliver?

Our delivery team will call you before the order is dispatched from our warehouse. You can let them know if you need to change the time of delivery. Our standard delivery timings are 10 am-8 pm, Mon-Sat.


Can I cancel an order?

We understand that sometimes things might not go to plan; so we allow you to cancel an order without charge if you cancel up to 6 working days before the occasion date. Send us an email at care@stage3.co or call us at 09871762729.


What if I want to change the date of delivery?

At Stage 3, we work tirelessly behind the scenes to create an exhilarating fashion experience for you. This process involves a lot of moving parts, so we hope you understand our position when we say that we cannot guarantee that your outfit will be available for the new delivery date. However, we will try our best to help you out. Send us an email at care@stage3.co or call us at 09871762729, we'll see what we can do to help you out.

When do I have to return the outfit?

Once your rental period is done! Our booking cycle is either 3 days or 7 days. Don’t stress, we will handle the collection. Our courier will pick up the outfit on the 3rd or 7th day depending on the booking. We will call and/or email you the day before to confirm that you will be available. If you love your look so much that you want to hang on to it for a little longer, send us an email at care@stage3.co or call us at 09871762729, we'll see what we can do to help you out.


How do I return the look?

Easily! Our delivery service will call and confirm a pick-up time with you the day before. Our courier will pick up the outfit on the 3rd or 7th day depending on the booking. Just make sure that you follow the packaging instructions written on the box, and sent to you by email. The outfits are delicate, so please be careful when packaging them, and don't forget to return any accessories that you may have borrowed!


What if I’m late returning the outfit

Ouch! We’d hate for that to happen and encourage you to avoid that at all costs. We rely on you to return our products on time so that we are able to fulfill our promise to our other customers. Sadly, we will have to charge a late fee of ₹1,000/day for any delay – this will be adjusted against your security deposit. If you have not returned your clothes 5 days after your pick-up date, you will have to pay 50% of the retail price; and after 10 days, you will have to pay 100% of the retail price.

What is the security deposit?

Every time you reserve an outfit you will be asked to pay a security deposit that is equal to the booking price of your clothes (before tax). For example, if your outfit costs ₹5,000 (plus tax), we will add a security deposit of ₹5,000 to your bill, making the total ₹10,000 (plus tax). We hope that you understand why we need to do this: we only offer authentic designer clothing, sourced directly from the designers which, as we are sure you know, is very expensive. While we love and value all our customers, the security deposit is just standard protocol and serves as an insurance cover for our beloved outfits whilst they are out in the world.


When will I get my deposit back?

The security deposit is an assurance we keep whilst you have the outfit. We will refund your deposit in full once the outfit is returned on time and has passed inspection. The transfer will be initiated within 24 hours of receiving the merchandise & will reflect in your bank account in maximum 3-5 working days.


What if I damage the outfit?

We know that you'll treat these outfits as if they were your own. We also know that routine wear and tear such as a few sequins falling off is unavoidable. However, if we find 'significant damage’ to the outfit or there is a large stain that cannot be removed through our standard dry cleaning process, we will have to charge you to restore it. The charge will depend on the nature of the damage.

If the damage is so large that it results in a 'substantial loss', which means we can no longer rent the outfit, we will have to charge you up to 100% of the retail value of the damaged product. You can, however, keep the outfit as we can no longer rent it to other customers.